LEGAL REFERENCE

Your Data And What We Do With It

Open your account and you share a name, a contact number and a transaction reference from JazzCash, Easypaisa, SadaPay or Raast, so this page sets out what happens...

Plain-word draftingRegion-aware clausesRetention windows explainedCopy and correction requestsContact route on every page
888d game Your Data And What We Do With It

Where Local Law Permits, Here Is The Rule

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

TALK TO US

One Desk For Every Data Question

Every privacy question lands on one desk, so you are not passed between teams. Write from the email tied to your account...

Privacy Desk Email Write from the address on your account so...
In-App Chat Chat sits inside your account menu and is...
Written Data Request For a copy, correction or deletion request, send...
WHO SIGNS IT OFF

The People Accountable For This Notice

The team that runs daily account operations also writes and revises this notice, which keeps the wording close to how your file is genuinely handled. Our compliance lead...

Named Compliance Lead

One named role signs every version of this notice, so you know who is answerable. We publish the role rather...

Visible Change Log

Each revision carries a date and one line describing what changed. You can read the history yourself, and older wording...

Plain-Language Drafting

Clauses are written in everyday English instead of legal shorthand. Where a term has to stay technical, we explain it...

Regional Rule Tracking

We watch data requirements in every region we serve, Pakistan included, and flag a clause when a local rule shifts...

Separation Of Duties

Marketing staff cannot publish here. The notice passes compliance review first, which is why promotional wording never sits inside a...

Written Records Kept

Every approval and edit is stored with a timestamp, so an internal audit can trace a wording change back to...

How This Notice Lines Up With Our Others

This page is one part of a set, and the same terms should follow you from one document to the next. Account rules, transaction terms and cookie wording...

Account Rules
Definitions of personal data, account holder and authorised contact carry over unchanged, so a clause here uses the same words as its counterpart on the account rules page.
Transaction Terms
What we record about a JazzCash, Easypaisa, SadaPay or Raast transfer is described the same way in both places, including how long a reference stays on our file.
Cookie Wording
Device identifiers and session cookies are named identically on each page, so you can compare two clauses side by side without guessing whether labels match in meaning.
Identity Checks
Verification steps described here match the process published elsewhere, covering the documents we ask for, how long copies are held and who may view them.
Complaint Route
The escalation path in this notice mirrors the one published on other pages, using the same response windows and the same final address for a written complaint.
Language Versions
Where we publish an English and a regional version of one page, both are drafted together, so a reader comparing them finds the same obligations in each text.
Change Timing
Revisions to any page in the set go live on the same date and carry the same version number at the foot, which keeps a cross-check simple.

The Blocks That Make This Notice Readable

Rather than one wall of text, this notice is broken into labelled blocks you can scan on a phone. Each block answers a single question, and...

Summary Strip

A short strip at the top gives our headline position on collection, sharing and retention, so you get the shape of the notice before the detailed clauses begin.

Labelled Clause Blocks

Each numbered block covers a single topic, from what we collect to how you raise a correction, with short headings and jump links to each part.

Record-Type Chips

Small chips name the record categories a clause touches, such as account references or transaction identifiers, sitting beside the wording rather than replacing the wording itself.

Retention Table

A two-column table lists each record type beside the period we keep it, with figures in months and years that mirror the clauses directly above it.

Contact Footer

The foot of the page repeats the privacy desk address, our Pakistan business hours and the version now in force, so you never scroll back to find it.

Print-Friendly Layout

The whole notice prints cleanly on A4 without losing headings or tables, useful if you want a copy for your own records or for someone advising you.

Questions We Get About Your Records

We take the details you type in, including name, date of birth, contact number and email, plus a transaction reference from your first top-up. We also log the device and network address used to sign in.

Only where it is needed to complete a service you asked for, such as a transfer through JazzCash or Easypaisa, or where a local authority requires a record. We do not sell your data.

Retention depends on the record type. Account and transaction entries stay for the period local rules require, while marketing preferences are dropped once you withdraw consent or close the account.

Write from the email address on your account and say what you want a copy of. We verify your identity, then send the file in a readable format within the response window.

You can ask us to delete anything we are not required to keep. Where a retention rule applies, we explain which record must stay, why, and when it will finally drop off.

Every revision gets a new version number and a date at the foot of the page. Material changes are flagged to you by email or an in-account message before they take effect.